Complaints Procedure

Complaints Procedure

 

If you have a concern or complaint:

We would like you to tell us about it. We welcome suggestions for improving our work in the school. Be assured that no matter what you wish to tell us, our support and respect for you and your child in the school will not be affected in any way. Please tell us of your concern as soon as possible. It is difficult for us to investigate properly an incident or problem which has happened some time ago.

 

What to do first

Stage 1: Most concerns can be sorted out quickly by speaking with your child’s class teacher.

If you are dissatisfied with the teacher’s response you can make a complaint to the Key Stage Leader.

If your complaint is about the action of your child’s teacher or Key Stage Leader, then you should refer to the Deputy Headteacher. If your complaint is about an action of the Deputy Headteacher personally, then you should refer it to the Headteacher. If your complaint is about an action of the Headteacher personally, then you should refer it to the Chair of Governors. The Chair of Governors can be contacted via the School Office (or email: governors@sandbrook.wirral.sch.uk).

 

The school is regularly inspected by OFSTED and if parents would like to contact them the number is 0300 123 4666.